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24-Hour Rescheduling Policy

Your appointments are very important to our therapists. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24-hour notice for rescheduling of appointments.

Please understand that when you forget or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time for the customers on our waitlist.

Any appointment missed or changed without 24-hour notice will result in a non-refundable. The appointment may be taken off of a package.

As a courtesy, your appointments are confirmed electronically on the day of registration of your scheduled appointment by email and we will send an email reminder about your reserved appointment 24 hours prior from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago. From this confirmation email, you have the option of the following without a charge:

• Reschedule/change/modify your appointment from your online customer account;
• Call the our centre 011-7017 6301;
• WhatsApp us at 011-7017 6301 to let us know how to help you.

Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely.

Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.

Physio Prolife stands by our policies. We feel that it is only fair that we honor the same policies to our customer. If we have to cancel a client with less than 24 hours notice of the appointment scheduled, we will honor the same policy and your next appointment will be free of charge. Physio Prolife reserves the right to modify a scheduled appointment to a different treatment during the same time allotment if therapists arise without prior approval of the customer.